FAQs

We are an independent family-run business, passionate about natural skincare that delivers results.  PURE Skin Care is a sustainable, results-driven skincare range that is accessible and gentle enough to be used every day, and our oils are 100% natural. All our products are made in the UK and available online as well as in our spa locations across Scotland and England.

Our oils are 100% natural and oil-based, so there's no water and no need for preservatives. Two products, the Refresh & Revive Facial Spritz and Ice & Glow, are made with water, so they contain a little preservative to keep them fresh. It's all on the label.

Our products are created without using any ingredients derived from animals or using any animal by-products. No products are tested on animals at any time during development.

Some of our products include Almond oil and Macadamia nuts. Please ensure you read the ingredients for each product before purchase. We also have nut free skincare options.

Yes. We have a 100% Organic Coconut Oil and Rosehip Oil (30ml or 100ml). Both have 1 ingredient each. Just pure plant goodness.

UK delivery is free on every order, with no minimum spend. It takes 2–4 working days. If you need it sooner, Express is £3.95 and takes 1–3 working days. If you need it the next day, choose Guaranteed next day delivery for £9.95 and order before 3pm Monday to Friday.

Free delivery by 5pm Friday 18 December, Express by midnight Sunday 20 December, and Guaranteed next day delivery by midnight Tuesday 22 December. After that, our eGift card arrives by email straight away.

Yes! You can order any of our skincare items and collect it at your local PURE Spa.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Not yet. We deliver to UK addresses only for now. If you're abroad and keen, email orders@purespaskincare.com and we'll let you know when that changes.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, email us at orders@purespaskincare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at orders@purespaskincare.com

We accept Visa, Mastercard, American Express, Discover, Diners Club, Maestro, UnionPay, Shop Pay, Apple Pay, Google Pay, Klarna and PayPal. You can select your preferred payment method at checkout.

After selecting all the items you want, head to checkout. You'll see the 'Discount code' section where you can enter your code.

If you face problems entering the code, contact our Customer Service team.

Yes! We accept gift cards which have been bought online. If you have purchased a gift card in one of our stores you will have to redeem that in-store. Alternatively you can contact our customer services team who will be able to help if these options don't suit.

We think you're making a great choice! Please contact joanna@purespauk.com to discuss this opportunity.

Excellent choice! Please contact joanna@purespauk.com to discuss this further.

Excellent! You are making the first step to increasing your spa revenue for both treatments and retail.

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